Application Specialist

Role Summary
The Application Specialist is responsible for ensuring the successful deployment, configuration, support, and continuous optimization of company software applications for clients. This role bridges technology and users, translating business requirements into effective system usage while ensuring high customer satisfaction, system reliability, and product adoption.
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Key Responsibilities
1. Application Implementation & Configuration
Configure and deploy applications based on client requirements and approved specifications
Assist in system setup, user access configuration, workflows, and data structures
Support data migration, validation, and system testing activities
Ensure implementations align with best practices and product standards
2. Client Support & Issue Resolution
Provide Level 1–2 application support to clients via ticketing systems, email, or calls
Diagnose, troubleshoot, and resolve application issues or escalate as needed
Document issues, resolutions, and recurring concerns for continuous improvement
Ensure timely resolution in line with agreed Service Level Agreements (SLAs)
3. User Training & Adoption
Conduct user orientations, product walkthroughs, and training sessions (online or onsite)
Develop or update user guides, FAQs, and basic training materials
Assist clients in maximizing system usage and feature adoption
4. Collaboration & Product Feedback
Work closely with Developers, QA, and Product teams to relay client feedback
Participate in UAT, regression testing, and new feature validation
Recommend system enhancements based on client experience and usage patterns
5. Documentation & Compliance
Maintain accurate records of configurations, client requirements, and support logs
Ensure compliance with data privacy, security, and company policies
Follow standardized implementation and support procedures

Diamond Retail Corp Logo
Diamond Retail Corp

  • Rufino Bldg. 6784, Ayala Avenue Makati City
  • +63 2 1212 2121
  • 0954 225 9062
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